Mediation of consumer disputes :

In case of dispute between the trader and the consumer, they will make every effort to find a friendly solution.

The consumer is able to refer free of charge the Ombusdman of the consumption who is responsible of the professional..

Namely, the European Mediators Association (AME CONSO), within one year from the date of the written claim addressed to the professional.

Referral to the Ombusdman of the consumption should be made :

- either by filling out the form provided for the purpose on the website of AME CONSO www.mediationconso.-ame.com ;

- or by post to AME CONSO , 11 Place Dauphine - 75001 PARIS